Privacy Policy
At Moon Roast, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from our online shop.
1. Who We Are
Moon Roast is a coffee roastery and online retailer.
Business Name: Moon Roast Coffee
Email: coffee@moonroast.xyz
Address: Chilton Manor Farm, Chilton Candover, SO24 9TX
For the purposes of data protection law, Moon Roast is the “data controller” of your personal data.
2. What Information We Collect
We may collect and process the following personal data:
Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Account login details (if you create an account)
Order & Payment Information
- Purchase history
- Payment details (processed securely via third-party providers – we do not store full card details)
Automatically Collected Data
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
3. How We Use Your Information
We use your data to:
- Process and fulfil your orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
- Prevent fraud and ensure security
4. Legal
Basis for Processing
Under UK GDPR, we rely on
the following lawful bases:
- Contract: To fulfil your orders
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications (you can withdraw at any time)
- Legal Obligation: To comply with tax and accounting requirements
5. Sharing Your Information
We only share your data when necessary, including with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery partners (e.g. Royal Mail, courier services)
- Website and hosting providers
- Analytics providers (e.g. Google Analytics)
All third parties are required to respect your data and keep it secure.
6. Cookies
We use cookies to improve your browsing experience and understand how our site is used.
Cookies may be used to:
- Remember items in your cart
- Analyse website traffic
- Personalise content
You can control or disable cookies through your browser settings.
7. How We Store and Protect Your Data
We take appropriate security measures to protect your personal data, including:
- Secure servers and encryption
- Restricted access to personal data
- Trusted third-party services
We only retain your data for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations.
8. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (for marketing)
- Request data portability
To exercise any of these
rights, please contact us at coffee@moonroast.xyz
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
9.Marketing Communications
If you opt in, we may send you emails about new products, offers, or updates.
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting us directly
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us.